top of page
Privacy Policy
 
1. What information do we collect?

 

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

  • Internet protocol (IP) address used to connect your computer to the Internet

  • Login information

  • E-mail address

  • Password

  • Computer and connection information

  • Purchase history

  • Personally Identifiable Information including

    • First & second name

    • Email

    • Phone number

    • Password

    • Communications

    • Dietary Requirements

  • Payment details (including credit card information)

  • Comments, feedback, recommendations, and personal profile

 

Additionally, we may use software tools to measure and collect session information, including:

  • Page response times

  • Length of visits to certain pages

  • Page interaction information

  • Methods used to browse away from the page

​​

​

2. How do we collect this information?

​

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

​​

​

3. Why do we collect this information?
​

​We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  5. To comply with any applicable laws and regulations.

​​
​
4. How do we store, use and disclose this information?

​​

​Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​​

​

5. How do we communicate with site visitors?

​​

​We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone and text messages.

​​

​

6. How do we use cookies & other tracking tools?​​

​

​​We use cookies and other tracking technologies to improve your browsing experience on our website. Cookies are small data files that are placed on your device when you visit our website. We use the following types of cookies:

​

  • Essential Cookies: These cookies are necessary for the website to function and cannot be disabled. They help with basic functionalities like page navigation and access to secure areas of the website.

  • Marketing Cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.

  • Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

  • Analytic Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

 

You can choose to enable or disable the Marketing, Functional, and Analytic cookies through your browser settings or through our website's cookie management tool.

​​

​

7. How can you withdraw your consent from us collecting information?

​​

​If you don’t want us to process your data anymore, please contact us at info@sironaretreats.com.

​​

​

8. Privacy Policy updates​

​

​We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​​

​

9. Questions & contact information

 

​If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@sironaretreats.com.

​​

​

bottom of page